concierge
n. countablen. a person in a hotel or apartment building who helps guests or residents. They can book tickets, give directions, or help with travel plans.
n. a staff member in a hotel or multi-unit residence responsible for assisting guests or residents with personal services and arrangements.
The hotel concierge booked a table for us at the restaurant.
If you need help finding a local tour guide, the concierge at the front desk is available twenty-four hours a day.
High-end residential buildings often employ a concierge to manage deliveries, screen visitors, and provide a layer of security and convenience for the tenants.
Borrowed from French concierge.
Often used as a modifier in the phrase 'concierge service' to describe personalized, high-touch assistance.