impersonal
adj. B2 Upper Intermediate US //ˌɪmˈpɝsənəɫ// UK //ɪmpˈɜːsənəl// im·per·son·al
adj. not showing any feelings or personal opinions. You use this to describe things like a cold room or a business letter that does not sound friendly.
adj. lacking personal feelings, opinions, or bias; not relating to a specific person. Often describes language, environments, or systems that maintain a detached or objective tone.
The office has a very impersonal atmosphere.
The customer service department was criticized for its impersonal response to the complaint.
The legal document was written in an impersonal tone to ensure that the language remained neutral and did not favor any specific party involved in the dispute.
From French impersonnel, from Latin impersōnālis, from im- (“not”) + persōnālis (“personal”), equivalent to im- + personal.