The customer service here really has a human touch.
human touch
idiomThe ability of a person to deal with others in a personable and empathetic way.
Even with all this new technology, the manager believes that a human touch is essential for solving customer complaints.
In an era increasingly dominated by automated systems and cold algorithms, the company struggled to maintain the genuine human touch that had defined its early success.
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common touch
The personal quality of showing understanding of and sympathy for the concerns of ordinary people; rapport with and acceptance by ordinary people, usually in a celebrity or leader.
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golden touch
Synonym of Midas touch (“the ability to achieve financial reward (or, more generally, success) easily and consistently”).
- 03
kick into touch
To evade an issue; to stop from happening.
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lose one's touch
To lose one's special mastery of or knack for a particular skill or activity.
- 05
lose touch
To lose contact (with).
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magic touch
An ability or skill to produce highly favorable results in an impressive way.
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milk of human kindness
Compassion shown to other people.
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not touch with a barge pole
To avoid something at all costs; to refuse to associate with something; (signifies a strong aversion).