chatbot
n.n. A computer program you can talk to, usually by typing messages online. It is designed to understand your questions and give you answers, almost like a real person.
n. A software application designed to simulate and process human conversation, allowing users to interact with digital services through text, voice, or other inputs.
The website's chatbot answered my question immediately.
Many companies now use a chatbot for initial customer service before connecting you to a live agent.
The advanced chatbot was praised for its ability to understand context and maintain a coherent, multi-turn conversation on complex topics without needing frequent clarification.