English Reference

Word

agency

Phoneticsagen·cy

US/ˈeɪdʒənsi/

UK/ˈeɪdʒənsi/

Definitions

01service business

B1 · Intermediate Countable noun

n. a business that provides a specific service for other people or companies.

n. an establishment or business authorised to act on behalf of another, typically providing specialised services.

“She found a new apartment through a local rental agency.”

“The advertising agency spent months developing a comprehensive branding strategy to help the startup compete in the global market.”

Synonyms

02government department

B2 · Upper Intermediate Countable noun

n. a department or office that is part of a government.

n. an administrative unit or department of a government responsible for specific functions or oversight.

“The environmental agency is testing the water for pollution.”

“Several federal agencies collaborated on the disaster relief effort to ensure that resources reached the affected regions as quickly as possible.”

03personal power or choice

C1 · Advanced Uncountable noun Academic

n. the ability to make your own choices and take action to change your life.

n. the capacity of an individual to act independently and exercise free choice within a social structure.

“The program helps young people feel they have agency over their own future.”

“Sociologists often debate the extent to which social structures limit an individual's sense of agency in modern society.”

Usage

Often used with the verbs 'exercise' or 'have'.

Antonyms

helplessnesspassivity

04the means of doing something

C1 · Advanced Uncountable noun Formal

n. the way or the person through which something is achieved.

n. the state of being in action or the medium through which power is exerted or an end is achieved.

“The two countries reached an agreement through the agency of a neutral mediator.”

“The virus was spread through the agency of migratory birds, making it difficult for local authorities to contain the outbreak.”

Usage

Commonly appears in the phrase 'through the agency of'.

Synonyms

mediuminstrumentalityaction

Collocations

Common phrases and expressions where native English speakers use the word “agency” in context.

Adjective

01. human agency

“The philosopher argued that human agency is essential for moral responsibility.”

adj + noun

02. agency reported

03. agency staff

Real-World Examples

“In a press statement, Indonesia’s national disaster agency, BNPB, said two people — a man and a woman — died at the Maumere port, and another person was injured.”
Al Jazeera 15 Aug 2026
“The country's Aemet weather agency recorded temperatures of 37C in central regions on Thursday.”
The Local 12 Aug 2026

Etymology

Etymology tree Proto-Indo-European *h₂eǵ- Proto-Indo-European *h₂éǵeti Proto-Italic *agō Latin agō Medieval Latin agēns Proto-Indo-European *-yós Proto-Italic *-ios Old Latin -ios Medieval Latin -ius Medieval Latin -ia Medieval Latin agēntiabor. English agency From Medieval Latin agentia, from Latin agēns (present participle of agere (“to act”)), agentis (cognate with French agence, see also agent).

Etymology adapted from Wiktionary, available under CC BY-SA 4.0.

Word family

NOUN

agency(B2)

Related words

Domains

PhilosophyPsychologySociology

This entry

Exam level
CambridgeCambridgeCambridge English QualificationsThe exam suite from Cambridge University Press & Assessment, from A1 Movers up to C2 Proficiency. The benchmark names double as CEFR labels.B2 FirstIELTSIELTSInternational English Language Testing SystemThe 0–9 band test co-owned by the British Council, IDP, and Cambridge. Used for university entry, work, and migration.5.5–6.5TOEFL iBTTOEFL iBTTest of English as a Foreign Language, Internet-Based TestETS's academic English test, the standard route for US university admissions. Scored 0–120, with a 1–6 scale since 2026.1–6 scale: 4.0–4.572–94TOEICTOEICTest of English for International CommunicationETS's workplace English test, big in Japan and Korea. Listening & Reading scores 10–990 and tops out at C1.785–944
Frequency
Very common
Level
B2 · Upper IntermediateOxford
Updated

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